Help and Assistance FAQ

Frequently Asked Questions  

My Account:

• What is “My Account”?
  “My Account” is the platform where you can have complete control over your orders like order history, transactions, return orders, download invoice of your orders and so on. Also in “My Account” you can manage your profile in Kroii.com like changing passwords, subscribing/unsubscribe to our newsletters and so on. To access these facilities you have to login (if you are an existing registered customer) or register (if you are new to our marketplace).
• What should i do if I forget my password?
  Find the “Forget password” option in the login page. On clicking the option, a page will appear asking for your email and contact number. After you filled up the form with proper details we will send you a security code, which can be used to login into your account and reset your password.
• What should i do if I face problem with logging in?
  Try logging in once again using email and password. If it does not work than try getting the security code using “Forget password” option. If it still does not form than fillup the“Contact form” and we will contact you or get in touch directly using “Contact Us” options.

• How can i check my order status?
  Go to “Track order” option present in the top of the page, above the Kroii.com logo. Enter your tracking ID in the form given and thus you can track your order. The tracking ID will be provided to you while you have placed your order.
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